PRIVACY POLICY

1 Overview & Business Identity

This Privacy Policy outlines how Blase's Junk Removal Services collects, uses, maintains, and discloses personal information gathered from users of the website https://blasesjunkremoval.com/, including our online booking portal located at /book, as well as communications received via telephone (417-239-9030), text messaging (SMS), and email (Junkmonkeybranson@gmail.com).

By visiting our website, requesting a junk removal quote, or scheduling a pickup appointment, you acknowledge the collection and handling of your information as described in this policy. If you do not agree with this policy, please refrain from using our online booking forms or providing personal data through the site.

2 Information We Collect

We collect only the information reasonably necessary to evaluate your junk removal needs, prepare an upfront estimate, coordinate dispatch logistics, safely navigate to your location, and perform the requested hauling services.

A. Personal Identifiers

When you submit an inquiry or booking request, we collect:

• First and Last Name: To identify who is authorizing the junk removal and to address you respectfully during communications.
• Telephone Number: To contact you regarding quote confirmations, verify item scope, coordinate dispatch arrival windows, notify you of traffic/weather delays, and call upon crew arrival.
• Email Address: To deliver booking confirmations, written estimates, service receipts, and dispatch notifications.

B. Service Location & Property Information

• Street Address, City, State, and ZIP Code: To determine if your property falls within our active Branson and Ozarks service area and to dispatch our hauling truck directly to the designated pickup location.
• Property Type: Information regarding whether the pickup site is a single-family home, apartment/condo, commercial office, storage facility, construction site, or other property type, helping our crew prepare suitable equipment (e.g., appliance dollies, stair ramps).

C. Job Scope, Volume & Uploaded Media

• Item Descriptions: Written notes detailing the specific items you need hauled (e.g., couches, broken refrigerators, garage clutter, yard scrap).
• Estimated Load Volume: Selection of approximate volume (Single Bulky Item, 1/4 Truckload, 1/2 Truckload, 3/4 Truckload, or Full Truckload+) used for scheduling adequate truck bed space and crew time.
• Customer-Provided Photos (Optional): Digital images you voluntarily upload via our dropzone (supported formats: JPG, PNG, WEBP; max 10MB each) so dispatch can inspect item dimensions, weight, stair access, or scrap composition before arrival.

D. Technical & Operational Server Data

When you access our website, our web server automatically logs routine technical data standard to all Internet operations, including:

• Internet Protocol (IP) address.
• Browser type, version, and language preference.
• Operating system and device category (desktop, tablet, mobile).
• Referring website addresses and navigation paths on our site.
• Date, time, and duration of page requests.

This technical log information is utilized strictly for server health monitoring, security threat detection (e.g., brute-force abuse or malicious form flooding), and site optimization.

3 Data Collection Matrix (How We Process Your Details)

The following table illustrates the exact categories of data collected through our quote and booking workflows, their legal/operational basis, and retention guidelines:

4 Purposes of Collection & Use

We use the information we collect solely for legitimate business operations related to junk removal, hauling, and scrap recycling services:

• Delivering Estimates & Quotes: Analyzing your descriptions and photos to calculate transparent, upfront pricing.
• Scheduling & Dispatching: Assigning our crew and hauling vehicles to your preferred date and arrival window (Morning, Afternoon, Late Afternoon, or Flexible).
• Direct Service Communications: Contacting you via telephone or text message to verify arrival windows, update you on transit conditions, confirm item locations, and answer questions.
• Performing On-Site Removal: Ensuring our crew has the proper safety equipment and personnel to haul furniture, appliances, debris, or heavy scrap metal without damaging your property.
• Customer Support & Follow-Up: Addressing service inquiries, verifying customer satisfaction, and resolving any post-pickup questions.
• Compliance with Legal & Disposal Mandates: Maintaining records of recyclable scrap materials, handling appliance recycling documentation, and fulfilling tax, business licensing, and municipal hauling compliance.

5 Information Sharing & Third-Party Disclosure

Your information is disclosed strictly on a need-to-know basis to fulfill operational functions:

• Internal Crew & Dispatch: Authorized employees and crew members receive customer names, phone numbers, and pickup addresses exclusively to perform scheduled hauling.
• Essential Technology Providers:
  • Web Hosting Provider: Secure server infrastructure hosting our website files and booking backend.
  • Email Delivery Services (Google Workspace / SMTP Relay): Transmitting automated booking notifications from the website to our dispatch email box (Junkmonkeybranson@gmail.com).
  • Mapping & Navigation Tools: Pickup street addresses are entered into mapping tools (e.g., Google Maps) by our drivers to navigate company trucks to your service location.
• Legal & Safety Requirements: We may disclose information if required to do so by applicable federal, state, or municipal law, subpoena, law enforcement inquiry, or to enforce our Terms & Conditions, protect the safety of our personnel, or defend against legal claims.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer booking records related directly to continuous junk removal services may be transferred as an operational asset, subject to the recipient agreeing to equivalent privacy protections.

6 Payment Information & Billing Transparency

Important Security & Transparency Notice: Our website (blasesjunkremoval.com) DOES NOT collect, process, transmit, or store credit card numbers, debit card numbers, bank account numbers, or online payments.

Submitting an online booking form or quote request on this site is 100% free and non-binding. It does not initiate an automatic credit card charge, subscription, or recurring transaction.

Payment Fulfillment: Once our crew completes your physical junk removal and you inspect the clean space, payment is handled directly in person with our team leader on-site or via direct business invoice.

7 Cookies, Tracking & Analytics Technologies

Transparency regarding website tracking is critical for Google compliance and user trust. We accurately describe the tools active on our website:

• Functional & Essential Cookies: Our website uses minimal, transient session cookies necessary for core website operation, such as preserving form inputs during submission and maintaining security tokens. These cookies do not track you across unrelated external websites.
• Web Fonts & CDNs: We load Google Fonts (Plus Jakarta Sans, Permanent Marker, Rubik Mono One) and Font Awesome icons via reputable public content delivery networks (CDNs) to render typography and graphics. These third parties may process standard HTTP request headers (including IP addresses) to deliver the font files.
• External Links: Our website features external links to our verified Google Business Profile and customer review pages on Google Maps. Clicking those links takes you to Google's platform, governed by Google's independent privacy policies.

8 Google Advertising & Destination Transparency

We actively adhere to Google Ads and Local Services Ads Transparency and Destination Requirements:

• Truth in Advertising: We represent only the services we genuinely perform (residential and commercial junk removal, furniture hauling, appliance removal, garage cleanouts, property cleanouts, and scrap metal pickup). We do not claim services we cannot fulfill.
• No Misleading Claims: All estimates provided are based on customer-submitted descriptions and photos, with final firm pricing provided in person before heavy lifting begins.
• Crawlability & Accessibility: Our website is freely accessible to search engine crawlers, automated accessibility checkers, and visitors without paywalls, mandatory user registrations, or disguised redirect loops.
• Technical Disclaimer on Crawl Status: In accordance with Google advertising guidelines, please note that while this page fulfills Google's transparency and privacy disclosure mandates, resolving technical Google Ads "Destination not crawlable" flags requires separate verification of server firewall rules, HTTP status codes, DNS propagation, and server response times.

9 Data Storage, Security & Retention

We implement sensible, industry-standard administrative, physical, and technical safeguards to protect your personal information:

• HTTPS / SSL Encryption: All communications between your web browser and our website server are encrypted in transit using Transport Layer Security (TLS/SSL).
• Sanitization & Input Validation: All booking inputs and uploaded files are sanitized and validated to prevent malicious code execution, directory traversal, or unauthorized file storage.
• Restricted File Directory: Customer-uploaded junk photos are stored in a dedicated server upload folder with file type and size restrictions (JPG, PNG, WEBP; maximum 10MB per file).
• Retention Schedule: We retain customer contact information and service histories only as long as necessary to service your account, resolve warranty or property damage inquiries, maintain accurate business and tax accounting records, and comply with Missouri and federal statutes of limitations. When data is no longer required, it is securely deleted or anonymized.

10 Your Privacy Rights & Choices

Depending on your jurisdiction and under applicable United States state consumer privacy laws, you possess specific rights regarding your personal data:

• Right to Know & Access: You may request a summary of the personal information we hold about you and how it has been used.
• Right to Rectification: You may request that we update or correct any outdated, inaccurate, or incomplete contact or address information.
• Right to Deletion: You may request that we delete your personal information from our active dispatch and marketing records, subject to standard legal exceptions (such as retaining completed tax and transaction invoices required by state/federal authorities).
• Right to Opt Out of Marketing: We do not engage in high-volume commercial marketing blasts or robocalling. If you ever receive a promotional email or message from us, you can opt out anytime by replying "STOP" or notifying dispatch.
• Non-Discrimination: We will never deny you service, charge different rates, or provide lower service quality because you exercised your statutory privacy rights.

How to Exercise Your Rights: Contact our dispatch team via email at Junkmonkeybranson@gmail.com or by calling 417-239-9030. We will verify your identity and fulfill valid requests promptly, typically within 30 days, free of charge.

11 Children's Privacy Notice

Our website and junk removal hauling services are directed exclusively to adults, property owners, tenants, and business operators who are at least 18 years of age. We do not knowingly solicit or collect personal information from children under the age of 13 (or under 18) in compliance with the Children's Online Privacy Protection Act (COPPA).

If you believe that a minor has submitted personal contact details or booking requests through our website without parental consent, please contact dispatch immediately at Junkmonkeybranson@gmail.com so we can promptly delete the information from our systems.

12 Policy Updates & Notifications

We reserve the right to modify, amend, or update this Privacy Policy at our discretion to reflect operational enhancements, new service offerings, technology upgrades, or evolving state/federal privacy regulations.

When updates occur, we will revise the "Last Updated" date at the top and bottom of this page. Any changes become effective immediately upon posting to https://blasesjunkremoval.com/privacy-policy. We encourage you to review this policy periodically when scheduling services.

13 Contact Information & Dispatch Verification

If you have questions, comments, or requests regarding this Privacy Policy, our data handling practices, or wish to verify information regarding a previous booking, please reach out to us through any of the following verified communication channels: